Candy Crush Saga Level 5644 - Glitch when playing through Facebook

[Deleted User] · February 2020

There is a glitch on Level 5644 when you play it through Facebook on the computer (does not happen if you play it mobile)

When playing the Level on mobile, once the chocolate "eats" the two keys on each bottom corner of the screen, the keys in the conveyor belt get unlocked and then -if you still have enough moves- you can collect the keys which will unlock the UFO -as well as the tiles- at the bottom and you'll most likely complete the Level.

HOWEVER, When playing the Level on Facebook on the computer, once the chocolate "eats" the two keys on each bottom corner of the screen, the keys in the conveyor belt DON'T get unlocked ---> Since they don't get unlocked, you can't collect and, as a result, the UFO -as well as the tiles- at the bottom remain locked making literally impossible to clear the Level.

Please, let me know if this can be fixed and/or if I should report this somewhere else.

Thanks!

Sukanta_Biswas · February 2020

Hi @frenioz00

Thank you so much for explaining the problem and I must report the matter to my team for a solution. If you could give me a screenshot of the problem, it would be of little easy to me to report it.😊 Otherwise on the Facebook platform I will have to check the level again.😂
Thank you.

Sukanta_Biswas · February 2020

Hi @frenioz00
You gave me a great news. Congratulations!
The level must be tested and resolved.😉

Sukanta_Biswas · February 2020

Fatima_Omar said:

Hello.
I am also experiencing this problem where the keys are not unlocking.
I have attempted the level many times and cannot pass the level due to being unable to unlock the keys.
Please sort this glitch out!

Please check app update and restart your device.

lilac68 · February 2020

I've never played with Facebook

Sukanta_Biswas · February 2020

Hi @frenioz00

Thank you so much for explaining the problem and I must report the matter to my team for a solution. If you could give me a screenshot of the problem, it would be of little easy to me to report it.😊 Otherwise on the Facebook platform I will have to check the level again.😂
Thank you.

[Deleted User] · February 2020

Sukanta_Biswas said:

Hi @frenioz00

Thank you so much for explaining the problem and I must report the matter to my team for a solution. If you could give me a screenshot of the problem, it would be of little easy to me to report it.😊 Otherwise on the Facebook platform I will have to check the level again.😂
Thank you.

Thanks @Su@Sukanta_Biswas! I'll log in a bit a send you both a screenshot of what happens on FB and one of what actually should happen -and does happen- on mobile.

[Deleted User] · February 2020

Hi @Sukanta_Biswas!

Here are the screenshots.
I'll try to explain myself as best as I can but, just in case, I'm also passing a link to you where you can see a video of what happens when the bottom keys are "eaten" by the chocolate (which is what does not happen when playing on Facebook on the Computer -the glitch- but does happen when playing mobile): https://candycrushsagaallhelp.blogspot.com/search/label/Level%205644

FYI: I also edited my original "question" (above) because I had not explained it right.

1) When playing the Level on mobile, once the chocolate "eats" the two keys on each bottom corner of the screen, the keys in the conveyor belt get unlocked (see screenshot) and then -if you still have enough moves- you can collect the keys which will unlock the UFO -as well as the tiles- at the bottom and you'll most likely complete the Level.

2) HOWEVER, When playing the Level on Facebook on the computer, once the chocolate "eats" the two keys on each bottom corner of the screen, the keys in the conveyor belt DON'T get unlocked (see screenshot) ---> Since they don't get unlocked, you can't collect and, as a result, the UFO -as well as the tiles- at the bottom remain locked making literally impossible to clear the Level.

Please, do let me know if this is clear enough, if you need any extra info and -if possible- if you hear back from the Team with a solution.

Thanks for your awesomeness!

[Deleted User] · February 2020

Oh! BTW, @Sukanta_Biswas:

I just passed the Level (on mobile) with just 2 tries (see screenshot) and no boosters = 3 Stars. Just putting this here so that the Team and/or other players don't think this is just one of those dreadfully hard Levels... it is just that the Facebook/Computer version does indeed have the glitch (I mean, I tried there at least 20 times -boosters, extra moves, the works!- until I realized what was wrong! #LoL).