Levels not Syncing

Caz46 · January 2020

Hi,

I have signed in using Email on my iPad as well as my Galaxy S10, but the levels do not sync. I am on level 2256 on my iPad but it is only showing level 6 on phone. I have uninstalled and reinstalled the app on my phone but still no different.

Please help as I do not want to loose my levels.

Thanks

Sukanta_Biswas · January 2020

Hi @Caz46
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Would you please check me and tell me if you have the same avatar on both your devices?
Or show me a screenshot from both devices.😊

Caz46 · January 2020

Hello Sukanta,

Yes both avatars are the same, see attached head image. FYI if I update my personal details I.e. name this update automatically shows in both devices.

Sukanta_Biswas · January 2020

Caz46 said:

Hello Sukanta,

Yes both avatars are the same, see attached head image. FYI if I update my personal details I.e. name this update automatically shows in both devices.

I wanted to see a screenshot of the game map.😊
Same as 👇

Image: https://us.v-cdn.net/6030983/uploads/editor/3n/lcvhvievlco9.png

Caz46 · January 2020

Oh, OK. I have attached an image of both maps. Hope this is OK. Thanks

Caz46 · January 2020

Hello @Sukanta_Biswas

Are my images above what you were asking for?

Thanks
Caz

Sukanta_Biswas · January 2020

Caz46 said:

Hello @Sukanta_Biswas

Are my images above what you were asking for?

Thanks
Caz

I wanted a screenshots of the game map, you gave the wrong picture. To give you an idea I gave a screenshot above.👆

Caz46 · January 2020

Sorry. Third time lucky.

Caz46 · February 2020

Hello @Sukanta_Biswas do my fresh images help?

Thanks in advance.
Caz

Sukanta_Biswas · February 2020

Caz46 said:

Hello @Sukanta_Biswas do my fresh images help?

Thanks in advance.
Caz

If you were saving the game to Facebook then check out Troubleshooting below.

When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list.

You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications

If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.

Click ‘Renew Access’ to reactivate the app’s permissions.

Let me know.

Crazy Cat Lad · February 2020

Hi @Caz46 !

I can see that there is a connection issue in the game since the Gold Bars do not load up properly.

Try with deleting and reinstalling the game on your Android device and connect again to your Facebook and see if it connects properly so the Gold Bars and levels load up.

Levels not Syncing

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