Lost all of my boosters because I had to delete the app...

Pimpeltje · February 2020

Today I lost all of my boosters because I had to delete my Candy Crush app because it wouldn’t connect to the Candy Crush server anymore, I could watch advertisement video’s for boosters but couldn’t spin the daily wheel or complete challenges to obtain boosters.

this was going on for 5 days now, couldn’t log out, so my only option was to delete the app... I don’t want to start all over collecting all those boosters, I rarely use them but when I do I use quite a few... is there a way to get my boosters back?

i also lost 20 levels of progress because of the server malfunction...

Betts · February 2020

Hi. When you deinstall and reinstall the game you always loose all your boosters. You can not get them back. I am so sorry for you. For loosing levels... that should not happen. Perhaps you should ask the support to check what happened.

Pimpeltje · February 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/614171#Comment_614171

I get that, and that I am OK with, but the fact that I had to delete the game because of a malfunction of the Candy Crush server is something I don’t get. One moment I was playing normally and the next I couldn’t do anything, and because of that server error my wins didn’t count apparently... I’m back to the level I was in when the error first started.

i only had the problem on my phone (main device to play Candy Crush)... on my iPad I had no issues with my account.

Betts · February 2020

:( Thats why I suggested to contact the support. Perhaps there is a way to check what happened.

Lost all of my boosters because I had to delete the app...

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