Ad videos for Boosters and Lives unavailable

sueb1321 · February 2020

I used to be able to watch a video to get a booster, it stopped working for a while, then it was back again for one day..then stopped again.

Gina_Messig · February 2020

A few days ago I started getting the opportunity to watch videos to get lives. It was awesome, especially since it’s been awhile waiting for the glitch to be fixed. But it just happened that one day. I would love to be able to earn lives this way while the update is in progress. Thx🍭🍬🍫

Hina_Srivastava · February 2020

I'm unable to watch videos to get lives while we wait for the fix? Is there any way for the same?

Sukanta_Biswas · February 2020

Hi @Hina_Srivastava

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

The Ad Video feature is in the Test Group so we cannot say for sure that you will always find this feature.

However, in some cases the feature may be missing for temporary problems.

Keep playing the game, you can get the feature back again.

Thank you.

Sukanta_Biswas · February 2020

Hi @Gina_Messig

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

The Ad Video feature is in the Test Group so we cannot say for sure that you will always find this feature.

However, in some cases the feature may be missing for temporary problems.

Keep playing the game, you can get the feature back again.

Thank you.

fmk · February 2020

I used to watch ad videos to gain lives and boosters and suddenly the videos vanished! It happened after I decided to buy some booster during a sales season! It means... since you can buy, in order to not lose business, the videos were taken away! This is ridiculous! And unfair... because many people can watch the videos and have advantage in the game! Everyone should have the same opportunity!

Sukanta_Biswas · February 2020

Hi @fmk

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

The Ad Video feature is in the Test Group so we cannot say for sure that you will always find this feature.

However, in some cases the feature may be missing for temporary problems.

Keep playing the game, you can get the feature back again.

Thank you.

Sukanta_Biswas · February 2020

Hi @sueb1321

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

The Ad Video feature is in the Test Group so we cannot say for sure that you will always find this feature.

However, in some cases the feature may be missing for temporary problems.

Keep playing the game, you can get the feature back again.

Thank you.

Crazy Cat Lad · February 2020

Hi crushers!

I merged all your comments into this one thread.

The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.

This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.