Sync to new Facebook account?

missnikki411 · December 2019

Hi there-my game was saved to my old Facebook account that I have not used in years due to deactivating it because I was being harrassed. I have a new Facebook account but am unable to sync my progress to that account since it is synced to my old account, even though that account is no longer active. Can you please let me know how I can get the game synced to my current Facebook account? Thank you!

Sukanta_Biswas · December 2019

Hi @missnikki411
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

I'm sorry to tell you, the game can't be transferred. However, in the new account you can start the game from the same level, I can certainly help you with that.😉
Let me know what you want.😊

missnikki411 · December 2019

Hi! Thanks for the response. If you could let me know how to start at the same level on my new account, that would be awesome

. Thank you so much!

KhalessiLove · March 2020

I have the same problem. I have a new facebook account and want to connect my game progress to the new facebook account.

Crazy Cat Lad · March 2020

Hi @KhalessiLove

You cannot sync a game from one Facebook account to another.

What you can do is to email Player Support directly from the game so they can manually restore the new account to the same level.

If you play on a mobile device, start with having the game connected to the new Facebook account that you want to get restored.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on and the email you used on your old Facebook account!

If you play on Facebook only on a computer, click on the 'Contact us' in the bottom of this page.

Sync to new Facebook account?

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