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I start from level 1 again
Best Answer
Answers
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Welcome to the friendly King Community @Wann555. I’m sorry to hear you have this problem. Provided you've been saving your progress, you can recover it again. The first step is to identify how you saved your progress before.
If you used a King profile, go to the settings menu and tap the orange King icon, then just submit the email address and password you saved when you set up your King account. Once done, you should find your progress returns.
If you linked your game to Facebook, you'll just need to reconnect your game to the same Facebook profile using the blue Facebook 'connect' button.
I hope this helps.
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Than your progress in the game is saved only in the device that you play on, unless you link your game to an account. If you remove and re-add the game, switch devices or get a second device without a linked account, you will lose your progress.
Using a King or Facebook profile is the best way to save your progress across devices. What to do:
- On your original game/device, make sure you create and save a King profile by following the option in the settings of the game you're playing. Alternatively, use the Facebook connection option in the game to link to your Facebook profile.
- If you share your device with someone else, make sure when connecting to Facebook that it's your own profile!
Once your progress is saved, you can pick up your progress on another device. Just connect to your King account or Facebook (again, remember to make sure it's the same Facebook profile so you can get that progress back!) and you can keep on playing! This should get you back in the game. If you have tried all the above and are still having issues, here are more things you can try:
- Force close the game and any other apps that are running in the background on your device.
- Check for any updates to your device's software and the game itself. Out of date software is the main reason for the majority of technical issues. Make sure your device and game are in the latest version possible.
- After installing any updates, turn your device off and leave it switched off for at least 10 seconds before restarting it.
- If you are having issues syncing the game to Facebook, go to settings on your personal Facebook account and try removing your game from your applications. Try deleting the Facebook app from your device and re-installing to kick-start the sync process. When you have done this, try logging in to your game again and connect to Facebook normally.
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This sounds like you'll need to have the Player Support Team reset your game progress. To do that, please contact them through here.
Or Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
I hope you're back on track really soon!
