Unfair about video ads

Torgeir · March 2020

My friend get to watch ad videos and i do not. The ads give countless extra life's and other perks. A well known thing, when asking support about it they just send me a link/copy paste for the community. Not even able to give an answer.

King must not care much for their customers, when they just send the link for the second time I decided to delete the game.

Sukanta_Biswas · March 2020

Hi @Torgeir

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Currently the King has released a large number of new features, and has shared it through a few groups. Not all features are for everyone. Before any change is implemented a randomly chosen group of players is selected to trial the feature and based upon how the change is viewed king then decide whether the change is one they want to adopt or not. This feature has been rolled out to different players for a certain amount of time but not everyone will receive this.

If you not received AD that mean you are now not under the testing group.

We appreciate it may be frustrating if your friends have a feature that you don't, but it's highly likely you'll be getting it very soon and bear in mind that when you do have an event or challenge, it's possible your friends won't have it this time. 😊

Torgeir · March 2020

That is bullsh**

There must be some kind of bug, I have read about people beeing able to watch ad videos for years. And I have played at least two years and never had them

Sukanta_Biswas · March 2020

Hi @Torgeir

Whenever king development crew wants to introduce a new feature, they try it first on a number of players that are randomly chosen, to check if everything is alright.

A/B testing is very common practice in the IT industry and it is put in place for technical reasons. king need to know if the feature can be supported before releasing it to the whole world.

Here's an article on Wikipedia about A/B testing, which might spread some light on this practice and why king do this: https://en.wikipedia.org/wiki/A/B_testing