Boosters lost overnight
in Support
Hello. Today, as I logged into my game, all my boosters were gone. I have only my gold bars left. I know they get deleted when switching/reinstalling device, but I haven't done anything like that. As I was playing my battery died, that was it. Happend many times before. I haven't deleted the game, didn't reinstall the phone, it just turned off and now all my power ups are gone. It's really frustrating, tell me is there a way for that to get fixed? They weren't many as I did changed my phone recently but that made the that much more valuable, because I was collecting and Saving them :(

Answers
Hi @StanislavaPant
Welcome back to the Friendly King Community's Candy Crush Saga forum.
In the case of Android your collected booster is stored in Phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.ย And the boosters are not refundable.
However, Gold bars and your game progress will be returned, as it has been possible to sync.
Here are some tips for not/less facing this kind of problem in the future,
Make your device software auto update.
Make your game app auto update.
Don't open game when battery below 25%
Don't accept incoming call when you playing this game.
Close all background running app before start this game.
Make free device internal memory up to 2 GB
Keep RAM free.
More Infoย HERE.
Collect your badge from HERE.
Find the wrong and chance to win some Gold bars.
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0 · Helpful Woah! Sweet Love HahaThis is totally ridiculous. Should I only play it on a charger in an isolated room with airplane mode on? I've lost my boosters more than once because of phone switching but a crash? That is insane.
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1 · Helpful Woah! 1Sweet Love HahaHi @StanislavaPant
Please read here more.
https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it#latest
Collect your badge from HERE.
Find the wrong and chance to win some Gold bars.
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaIf you lost your Boosters, please also check this page.
๐ฌ Play Candy Crush Friends Saga ๐ท Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love HahaSaw that but from what I understand they company will bother to restore your boosters if they are purchased and lost. All the free ones are irrelevant to them. Am I seeing things right?
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0 · Helpful Woah! Sweet Love HahaThat's correct. As stated in the terms and conditions that come up when you start to play, no free items can be refunded or compensated.
๐ฌ Play Candy Crush Friends Saga ๐ท Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love Haha