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Video ads are not available

lohith84
lohith84 Posts: 1

Level 1
in Support

I'm not getting video ads to gain a free spin.

Comments

  • kiara_wael
    kiara_wael Posts: 157,009

    Hi @lohith84 . Welcome to our Community πŸ™Žβ€β™€οΈ

    The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.

    This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

    image.png


  • Shashki
    Shashki Posts: 18

    Level 2


    I’ve never had a video ads on candy 🍭 crush but other games!!

  • Spinnifix
    Spinnifix Posts: 25,430

    @Shashki


    Hi there!


    The video ads are presented to a group of random players, so some may not have it. Please be patient as they will change groups. So you get some. It depends on the player groups and the devices.πŸ€—

  • versaille
    versaille Posts: 15

    Level 2

    I get the option to watch a ad to get extra lives but when I click on it, the screen goes black, why ??

  • Spinnifix
    Spinnifix Posts: 25,430

    @versaille


    Hello! could you please close and update your game and clear the cache? And then restart. If it is still like this, please get in touch!

  • versaille
    versaille Posts: 15

    Level 2


    I had updated on April 14/2020 but still not ads opening, they were before, don't know why not opening anymore ???

  • versaille
    versaille Posts: 15

    Level 2

    updated again last week but still ads will not open, getting a black screen ??

  • Spinnifix
    Spinnifix Posts: 25,430

    Hi! I'm happy to pass it on ..


    If you are playing on an app, you will likely need to uninstall and install it. When uninstalling, boosters and lives can be lost. But maybe you will still be helped. You can also like to wait for now.


    @Crazy Cat Lad

  • versaille
    versaille Posts: 15

    Level 2


    thnaks, I will wait, don't want to loose my boasters !

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    https://community.king.com/en/candy-crush-saga/discussion/comment/721440#Comment_721440

    AD video is in the Test Group so we cannot say for sure that you will always find this feature.

    However, in some cases the future may be missing for temporary problems.

    Keep the game app updated and you must check if your game is fully connected to the server.

    Also you can check these steps.

    Check App Update > Log Out Game > Restart Device > Open Game & Log In.

    Keep playing the game, you can get the future back again.

    More infoΒ HERE.

Hey! Would you like to give us your opinion?

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