Unlimited Lives and Duplicate Accounts

RedbalooRedbaloo Posts: 6 Level 2
edited March 2020 in Support

Hi,

I have been playing candy crushon my phone with the account username: jon r, and email: *(EDITED by CM - Personal information)  (all my progress is on this account).

* Game ID 11190171562

I am in the UK and when friends received the unlimited lives I didn't. I decided to go onto these online forums to check why this might be. When I tried to login with the above account, it said user not recognised. To make posts I created this account with the same email (EDITED by CM - Personal information) but a different username: Redbaloo.

I can't sign into my phone account with this account I'm using to post either. I am wondering if the duplicate accounts and inability to login online with my phone account is related to the unlimited lives issue.

I've just downloaded the PC version and my phone account works there too (the account I'm writing this post with doesn't)

Any help would be appreciated, thanks

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