Help with getting my game playing again!

Kelly_FarkasKelly_Farkas Posts: 2 Newbie
edited March 2020 in Support

My candy crush game shows no new levels and says, "You are one of the best payers!" New level coming soon. I have undated both my iPhone 7 and the Candy Crush game. I haven't been able to play in about a month. I've attached a screen shot of what my game looks like. Help!


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  • Hey! Would you like to give us your opinion?

  • Shawtyredd1Shawtyredd1 Posts: 20 Level 2

    @Kelly_Farkas let me know if I can help you further more with anything else! Try logging both ways when you open the game after updating either through Facebook and the king logo. Also come back here and try to login and hopefully new levels will upload after updating and signing in! I'm here if you need me, we're all friends here!

  • PummyRajPummyRaj Posts: 12,799 Superstar

    Hello @Kelly_Farkas A Warm Welcome to our friendly King Community ๐Ÿค—

    Thank you for the screenshot!

    Can you please tell me what level you are on? Are you not able to play any of your available levels?

    As per your screenshot, there are many levels for you to finish before reaching the barricade!! OR have you finished the levels but the game did not recognize your win? I am saying this because there are "no stars above to the levels"!! Hence, all those levels seems new -- means, yet to pass those levels!!

    Can you please clarify by posting your reply? You can simply type in the empty comment box given below.

    Talk to you soon! Have a great rest of the day/evening!

    Please stay Safe and Warm! ๐Ÿ˜ท


    Signature - Superstar new 2020 FHS exp FINALpng
  • Crazy Cat LadCrazy Cat Lad Posts: 8,775 Community Manager

    Hi @Kelly_Farkas and welcome to our Communnity!

    Please try with reinstalling the app to reset it back to normal.

    Let me know how it goes...



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  • Kelly_FarkasKelly_Farkas Posts: 2 Newbie

    Thanks for all your support. I reinstalled the app on my phone and my game reappeared where I left off. I was scared to delete and reinstall for fear I would lose my level. I did that once before! ๐Ÿ˜ฅ

    Thanks again everyone!

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