Welcome to the Candy Crush Saga Community
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Hello @germanbecerra A Warm Welcome to our friendly King Community 🤗
I am sorry to hear about the issue in your game!!
2 questions for my clarification please...
1) Did you reinstall your game OR change the device?
2) Did you make sure that you are logged into the game with your account (either Facebook OR Kingdom account)?
Please post back and let me know by typing your reply in the comment box given below.
Talk to you soon! Have a great rest of the day!
Please stay Safe & Warm! 😷