how to retrieve lost data

Margaretspeddingxx · March 2020

I have lost my progress, lives from friends and boosters, how can I retrieve them please?

Freddy_ · March 2020

You need to explain a little more how have you lost them. say for instance you reset your phone your boosters are stored on phone memory so you loose boosters.

Margaretspeddingxx · March 2020

My tablet shut down unexpectedly, when I switched it back on and logged into Facebook candy crush put me back to game 1.

Freddy_ · March 2020

if logged on through fb it should save your progress. i guess you are signing into the original account. Maybe one you need a superstar to help you with

@kiara_wael

Margaretspeddingxx · March 2020

I've just realised I'm on my level on my mobile, I just need to since now I think?

Margaretspeddingxx · March 2020

Sinc

kiara_wael · March 2020

Hi @Margaretspeddingxx . Welcome to our Community 🙎

Please check this link bellow 👇️

https://community.king.com/en/candy-crush-saga/discussion/246692/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

Let me know if its works

Thanks @Freddy_Falkner ,

@Sukanta_Biswas

Sukanta_Biswas · March 2020

https://community.king.com/en/candy-crush-saga/discussion/286191/how-to-retrieve-lost-data

If you didn't save the game progress through an account then you have completely lost your game progress.

However, if you want to start again from the correct level, you must first connect the game through a Kingdom or Facebook account. Since boosters are stored locally on the device, they can be damaged for a variety of reasons.

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.

I hope you're back on track really soon! 😊

Thanks @kiara_wael ❤️

how to retrieve lost data

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