Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @Margaretspeddingxx . Welcome to our Community 🙎
Please check this link bellow 👇️
Let me know if its works
Thanks @Freddy_Falkner ,
If you didn't save the game progress through an account then you have completely lost your game progress.
However, if you want to start again from the correct level, you must first connect the game through a Kingdom or Facebook account. Since boosters are stored locally on the device, they can be damaged for a variety of reasons.
Please email Player Support so they can restore the levels manually on your new account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
I hope you're back on track really soon! 😊
Thanks @kiara_wael ❤️