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My levels are not syncing between my iPhone and iPad, both are connected to Facebook

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Answers

  • laurahabberfield
    laurahabberfield Posts: 11

    Level 2

    @caz56 @thn873

    Yes! This message I received is what finally worked for me:


    I'm sorry to hear you're having issues synchronizing your progress.


    Could you please try to open the Safari browser on your iPhone and go to www .facebook .com

    Then log out from the account you see and try to log in again with your original account email

    After that please turn your device off for 10 seconds before restarting it. 


    Finally, reopen the game and log back into your Facebook account. 


    Your issue should have been resolved but please let me know if this isn't the case.

  • caz56
    caz56 Posts: 2

    Level 1

    Tried uninstalling again this time it worked thanks

  • shabs189
    shabs189 Posts: 1

    Level 1

    Hi I’ve just logged in and I’ve lost all my boosters. I’m on the correct level but I have 0 boosters when I had hundreds. What do I do to get them back?

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @shabs189 and welcome to our Community!

    Please check the page here for help.

    If you lost any purchased Boosters then email Player Support from the game's Settings and Help Center to get them replaced.

  • gigi1809
    gigi1809 Posts: 1

    Level 1

    hey laurahabberfield, just wanted to say thanks, i have been having the same issue for months and i was ready to give up

    i saw you message about logging out of safari and getting back in, ive tried it and it worked

    so thanks heaps!


    Happy playing

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