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🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
 ⛔ Connection Issues All Games - More info HERE
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No Connection!

Momsy2
Momsy2 Posts: 24

Level 3
in Support

Hi all. I haven't been able to connect to play my candy crush saga or bubble witch 3 saga for days and days. My iphone software is up to date. I turned the phone off and on, checked app store to make sure I have the latest version, uninstalled the game and reinstalled (only to use all my boosters), changed my password, and none of these fixed the issue.  Do you have any other suggestions or know how much longer before connection issues will be fixed? Thank you!!

Answers

  • Glenn1972
    Glenn1972 Posts: 16,650

    Hello @Momsy2 , I have been hearing from other members having the same problem. There is nothing wrong with your device. We are having some work done and hope your game will be back up and running as soon as possible.

    We are asked to please be patient at this time.

    Stay well and keep safe 💜

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @Momsy2 !

    Doesn't the game load fully when opening it or do you get any error message?

    Do you get the message here?

  • Momsy2
    Momsy2 Posts: 24

    Level 3

    Yes!! I get that message in candy crush and my profile doesn’t load so I can’t save the game :/ also “no connection “ error message in BubbleWitch3. Hopefully will be fixed soon. Thanks 😊

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Thanks!

    This is being looked into by the tech team and it's the same issue that happens in several games.

    I will post any updates or more info on this on the thread as soon as I have any news on this.

  • Joyously01
    Joyously01 Posts: 5

    Level 2

    BubbleWitch3 tells me I have no connection for a couple of days now. Is there a problem?

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    If you get the same error message in Bubble witch 3, then the issue is the same that is being looked into.

    If you get any other message, please post about this in the Bubble Witch forum here.

  • Joyously01
    Joyously01 Posts: 5

    Level 2

    Thank you. I’m having withdrawal symptoms!

  • Momsy2
    Momsy2 Posts: 24

    Level 3

    Just checking to see if any progress has been made to fix connection issues in candy crush.

    D907B681-D03F-48BC-9408-2CC1DEC6FD4D.jpeg

    I haven’t been able to connect to play or save progress in more than a month now 😕 Game id 6220393700. Thank you🌷

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @Momsy2 !

    I have no news on that issue I'm afraid. No more than that it's still under investigation.

Hey! Would you like to give us your opinion?

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