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problems with games

GingerbreadCarol
GingerbreadCarol Posts: 16

Level 2

How do you get King games to sort out the problems you have? I have not been able to move on with Candy Crush Saga for months. Papa Pear has no sound and no rewards. Tried the help centre but no luck they just send computer problem solver which is useless.

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Comments

  • Freddy_
    Freddy_ Posts: 68,477
    edited April 2020

    @GingerbreadCarol list you problems in the support categories of each game on here and im sure someone will help you out. There are Communtity mangers, superstars and legends plus more that would try to help you. 😀

  • GingerbreadCarol
    GingerbreadCarol Posts: 16

    Level 2

    Candy crush saga I have three stars in every game but it will not go to the next level. Papa pear has no sound and no rewards.

  • Freddy_
    Freddy_ Posts: 68,477

    for candy crush on mobile make sure your app is upto date and current version , sign out and restart your device. Re sign into candy crush and see if if this helps.

    on pc, clear the cache of your internet history and . then sign out and restart your device. log back in. see if this solves your problem

  • elsiet
    elsiet Posts: 5

    Level 2

    My iPhone broke and i got a new phone and i lost all my levels on both candy crushes

  • Freddy_
    Freddy_ Posts: 68,477

    @elsiet to get your levels back you need to sign in with your king of FB account. The original one you signed into game with. You should get your level back and gold bars, but would lose all boosters

    hope this helps

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @GingerbreadCarol !

    What level are you on in Candy Crush Saga? Have you reached the current last level?

    What device or platform do you play on?

  • elsiet
    elsiet Posts: 5

    Level 2

    No

  • GingerbreadCarol
    GingerbreadCarol Posts: 16

    Level 2

    EasterBunny Hills. Reached the last level. I play on Ing games on my PC I used to be on a much highr level but it would not go onto it so I started again and now this has happened

  • GingerbreadCarol
    GingerbreadCarol Posts: 16

    Level 2

    That should be King games

  • GingerbreadCarol
    GingerbreadCarol Posts: 16

    Level 2

    Maybe level 45

Hey! Would you like to give us your opinion?