Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I need to sync my king account with Facebook, please.
When I try to connect to my account it will not let me log in to my account Google account. It says it is connected to my Facebook account. Which h is fine since it's saving my progress. But my profile picture is not my Facebook profile picture. Yet on the leader board my friends profile picture is there???
when i first started playing the game it was connected to my old facebook account so when i got a new facebook account i made a king account to keep my progress. However, whenever i try to connect my current facebook account it goes straight to level 1 on the app. I’ve tried connecting it from the website but it just says the progress sync has already been done but no accounts are connect :(
Hi and Werlcome to our Community
Please check this page
I just want my King progress on my new facebook account so i can play with friends :(
Hi @pearroseabi !
Have you changed your Facebook account?
If so, the game will start from scratch since it's a new account.
Let me know your Game ID and the level you were on and I will manually put you on the same level on your new account.
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
Hi,
My user ID when connected to Facebook is 7464193779
Here’s a screenshot of what level i am with my King.com account
I have now manually moved you to the same level on your Facebook account so you can continue playing on that account instead.
You can also merge the King account with your Facebook if you wish:
thank you! i really appreciate it