Unable to receive reward!

Julia_Mote · April 2020

It is most frustrating. When you have "full" lives and get rewarded for leveling up with 5 more lives. If you are full, you cannot receive them. This isn't fair, you should have option to collect later or add the lives you've won! We don't get free play or lives very often. I still haven't gotten unlimited lives as offered!

stan1981 · April 2020

R u a phone user? Restart ur phone n update to latest version for the unlimited life

kiara_wael · April 2020

Hi @Julia_Mote 🙎‍♀️

Make sure the app is updated to the latest version. Force close the app and restart the device and hopefully the Lives will get added correctly later today.

If that didn't help, please email Player Support from the game's Settings and Help Center.

For more detail 👇️

https://community.king.com/en/candy-crush-saga/discussion/286560/did-you-not-receive-unlimited-lives

Sukanta_Biswas · April 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/662795#Comment_662795

You get +5 free lives which means your lives will be full but If you had full lives then there no lives will be added.

Mary_Kay · April 2020

This happens to me all the time. I'm happy if I happen to be low when I level up. It's the nature of the game.

Julia_Mote · April 2020

I contacted King about this, said they would look into it because you can't add the extra lives. You get "rewarded" but not really if you already have full lives. You don't have option to add later!

Unable to receive reward!

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