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Restoring my progress

JulieHale
JulieHale Posts: 1 Newbie

I’ve had to close my Facebook account, my candy crush saga has now reverted to level one and I’d reached level 3000.... please help

Comments

  • Freddy_
    Freddy_ Posts: 68,477 Crushing Legend

    @JulieHale, only way to get your levels back is create a new king or facebook log in / account and contact customer support (from contact us at bottom of page. If you explain you have closed your facebook account and what level you was on they can manually restore you to your level. You will need your King ID to contact them this can be found when you go to log out you will see a king sign just above your avatar/picture . double click this and it will give you your game ID ( displayed in numbers)

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager

    Hi @JulieHale and welcome to our Community!

    Please check the page here to restore the levels.

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