Why won’t CandyCrush Saga load?

soosandecker · April 2020

So a couple of weeks ago CandyCrush Soda Saga quit loading for me, but I just moved on. Then Safari would just quit in the middle of playing CandyCrush. Now CandyCrush Saga won’t load either! I have deleted cookies, cleared cache, updated flash, done the security updates. I’m on a Mac using Safari. =( Please help.

Sukanta_Biswas · April 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/703132#Comment_703132

The root cause of your problem is weak internet. You can try connecting to another Internet.

Crazy Cat Lad · April 2020

Hi @soosandecker and welcome to our Community!

I would switch to play in Google Chrome or Mozilla Firefox. Safari is a supported browser, but not the best one for the game.

Freddy_ · April 2020

not a mac person but is there not another browser you can try it on

soosandecker · April 2020

Sorry I forgot to add that to the I tried that list. I tried chrome. I tried removing the game then reinstalling it. I get this far and nothing ever happens.

Screen Shot 2020-04-21 at 2.41.00 PM.png

stan1981 · April 2020

Flash is not compatible with king games ... hence they migrate to HTML platform... n r u on win 10? Else possible to try on phone?

soosandecker · April 2020

I’m on a Mac

Sukanta_Biswas · April 2020

https://community.king.com/en/candy-crush-saga/discussion/291451/why-won-t-candycrush-saga-load

Please check some troubleshooting here.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

soosandecker · April 2020

I have tried using other browsers, tried turning off and on again “allow webGL”, clearing my cache, deleting history, removing and reloading the game, made sure that candy crush was allowed to use flash. I can get this far.

Screen Shot 2020-04-21 at 2.41.00 PM.png

Sukanta_Biswas · April 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/703132#Comment_703132

The root cause of your problem is weak internet. You can try connecting to another Internet.

soosandecker · April 2020

not using wifi, direct connect to cable internet via ethernet, but I will check on my current modem. Comcast just came out with a new one and it may have made mine obsolete and they didn’t tell me. Thanks.

Crazy Cat Lad · April 2020

Hi @soosandecker and welcome to our Community!

I would switch to play in Google Chrome or Mozilla Firefox. Safari is a supported browser, but not the best one for the game.

UncleDave · August 2022

I have tired everything they suggest also, No Luck. I have been playing on Chrome for years and now this?

Why won’t CandyCrush Saga load?

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