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🎶 🎵Did You Qualify for the First Knockouts?
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵Did You Qualify for the First Knockouts?
Gold Bars
Answers
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Hi @VictorR
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
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Hello @VictorR A Warm Welcome to our friendly King Community 🤗
No need to worry! It could just be a connection issue which caused the disappearance of your GB!
Log out of the game & Force close the App ---> Disconnect from Internet ---> Clear Cache / cookies ---> Shutdown your device for 5 minutes and turn it back on ---> Connect to Wifi and log back into the game.
You should find your GB in your game now. IF you still can't, please post back and let me know.
** You can post your reply by simply typing in the comment box given below.
Please take it easy & stay safe! 😷
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Oh! Never mind about the trouble shooting steps @VictorR
I missed to read the part that it happened over a week ago! Sorry!
Looks like you have already posted this question at this link ---> Lost 200 Gold Bars
Let's please continue discussing in the thread above (in Green Fonts), so that, all the conversation will stay in a single place.
** As per Community Guidelines, I will close this thread considering it as "Duplicate Post"!
Thank you for understanding!
Please take it easy & say safe!
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Hello @VictorR Hearty Welcome to our friendly King Community 🤗
First of all, I am very sorry to hear about the issue in your game!!
Can you please tell me when did you send the complaint to the Player Support Team? When writing to them, always send only one complaint, otherwise, they will get confused and might think your other complaint is being taken care of!! (Did I make sense?)
OK, now to the issue -- when did you send a complaint? Did you receive any automated response with a ticket number, saying "we have received your complaint"?
