Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
πΆοΈπ¬ Hot & Sweet right now in Candy Crush Saga!
What's happening in Candy? π¬
ο»Ώ πΆ Get Ready for the Candy Crush Music Season here πΆ
ο»Ώ πΆ π΅ Guess the Genre and for a chance to win 50 Gold Bars!
ο»Ώ πΆ Get Ready for the Candy Crush Music Season here πΆ
ο»Ώ πΆ π΅ Guess the Genre and for a chance to win 50 Gold Bars!
Earned Bars & Rewards not Showing Up π’
Answers
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Hello @cubitocubed3 A Warm Welcome to our friendly King Community π€
I am sorry to hear about the issue in your game!
Just for my clarification... which game are you talking about? And what was the event? Currently, only Pet Saga is running a contest for 50 Gold Bars! But it ends on Thursday, and we will not receive the GB till Friday or Saturday!!
If that's not the game you are playing, can you please clarify by posting in the below comment box?
Talk to you soon! Have a great rest of the day!
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If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
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Ah! Got it! βΊοΈ
I have heard about this from few other players too! Shall I assume that, it must have been a long pause from the game?
I don't think, the Community Team will be able to help you with this issue though!!
For any and all missing rewards, we will have to contact the game Support team to send a complaint and to make a request to resend them for us!
You can do this directly from your game itself from "Settings" (Gear wheel icon) ---> Then click on ? ---> Then look for "Events OR Special reward" or something similar to that ---> Now, scroll down all the way and click on "Contact Us" ---> Fill out all the details you were asked for and Submit.
NOTE: Please be aware that it could take 3 to 5 days for an actual agent to get back to you. If you have not heard by 5th day, please feel free to send a reply through the automated email you have received as an acknowledgement.
Hope everything works out and you will receive the special gift into your game! π
