Sign in issues

donnac451 · April 2020

I have an account under Game ID 11186772902 but this is no longer valid. My new email is Game ID 11558771027 need to sign in and cant. Please help

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marcelogarcia · April 2020

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donnac451 · April 2020

(EDITED by CM - Personal information)

but since i logged out cant get back in. When i asked to reset the email goes to the wrong email. Since it is not valid anymore and yes i did set up a new accout but i have to start all over again.

Sukanta_Biswas · April 2020

https://community.king.com/en/candy-crush-saga/discussion/291584/sign-in-issues

Please check this thread.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

donnac451 · April 2020

I need to link my account to the new one under so i can get my levels back.

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Sukanta_Biswas · April 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/702991#Comment_702991

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.

I hope you're back on track really soon!

donnac451 · April 2020

Thank you

Crazy Cat Lad · April 2020

Hi @donnac451 and welcome to our Community!

I have manually restored the game on your new account to the same level as you were on on your old one.

donnac451 · April 2020

Thank you!!!

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