Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Temporary issue - Some players may experience problems with making purchase on Facebook, we are working on solving this as soon as possible.
Candy Crush
Answers
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Hi @kelshaw1 . Welcome to our Community
Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases here.
If you play on mobile, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Don't forget to add your Game User ID to the email so Player Support will find your game.
Hope this will help you
