![](https://us.v-cdn.net/6030983/uploads/YJA9N124CQKU/fhs-en.png)
The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Hello,
My dad has been playing candy crush for quite a while. He has reached +1300 levels. Today after setting up his account via email through the candy crush app, so that his progress could be saved, he got logged out from the game. Now when trying to log back into either devices the game does not recognize the email. Is there anything possible to fix this?? It would be a real shame for him to lose all his work.
Note: He was registered on his old device before he got logged off.
The game expert @kiara_wael @Sukanta_Biswas may help you to solve this problem.
Having the same problem when trying to log into my account, it's telling me that my account doesn't exist anymore. Without being able to log into my account, I can't open my profile to see my ID for any supported help. See in the screen shot, my profile isn't connected and all my gold bars got reduced to 5 only?