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Progress not showing. Cannot access levels.
candyKrash
Posts: 2
Level 1
in Support
My candy crush levels are not showing. claims im on level 6875 when i was on about 1358. lives and inventory are extremely high.
why did this happen and how can i fix it?
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Answers
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** Edited by CM - Unsupported Language **
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Hello @candyKrash and @ali1212 A Warm Welcome to both of you to this lovely King Community ☺️
@candyKrash I am very sorry to say that I am a bit confused about your question!!
Are you having an "internet connection" issue OR did you reinstall the game? The more details you provide, the better helpful we can be!
** When we reinstall our game Apps, all the boosters and the lives received from our friends will be deleted! It is because, both boosters & lives are stored on the Device local memory but not to the game!!
Please post your reply by typing in the comment box given below.
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Hi @candyKrash and welcome to our Community! And hello @PummyRaj !
You have a help page on this here.
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Hey @PummyRaj raj I think I have the same problem as@candyKrash
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Hi @baby26_bliss09_ !
Please check the link I posted above.
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hi @baby26_bliss09_ i just saw the link above.
is there any way to ensure i dont lose my boosters and gold is i delete and reinstall the app?
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The levels and Gold Bars can always be restored by reconnecting the game to your Facebook or King account on any device.
Boosters will be lost in a reinstall, but if you have any purchased Boosters, then contact Player Support so they can resend all purchases to your game.
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