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My old facebook account was hacked.
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Hello @MiniG and welcome to our wonderful King community. Were you playing the game thru your old Facebook account? If so, you cannot sync your progress from an old Facebook account to a new one. So you may need to Contact Player Support to get their assistance so you can use the new Facebook account.
You may be able to get around it by following these instructions here used in cases where you are accidentally connected to a wrong FB account. However if you have never played the game thru your hacked FB account - then you should be fine following the instructions @Freddy_Falkner has provided.
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Hi @MiniG and welcome to our Community!
If you had your game saved and synced between Facebook and your King account, then closed the Facebook account you cannot sync the progress from the King account to any other Facebook accounts.
You can only have one Facebook synced with one King account.
You will need to keep playing by using your King account or, if you prefer to use Facebook then start the game all over again on that account and email Player Support to manually restore the levels on that account. Check more info here with how to restore a game on a new account,
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Hi @MiniG !
Have you got any reply from Player Support yet?
If not, please let me know the Game ID on your new Facebook account and the level you are on on your King account and I will manually restore the Facebook account for your.
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
