Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
 🎉 A New Game is on the Horizon! Visit your Apple Store! - More info HERE

My old facebook account was hacked.

MiniG
MiniG Posts: 4

Level 1
in Support

How do I link my King.com progress to my new facebook account. The old facebook account was hacked and I know longer have access?

Best Answer

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Answer ✓

    Thanks @MiniG !

    I have now restored the game to level 5088 on your Facebook account.

«1

Answers

  • Freddy_
    Freddy_ Posts: 68,477

    check this post

    https://community.king.com/en/candy-crush-saga/discussion/290562/connecting-king-account-with-facebook-account


  • bearwithme
    bearwithme Posts: 16,759

    Hello @MiniG and welcome to our wonderful King community. Were you playing the game thru your old Facebook account? If so, you cannot sync your progress from an old Facebook account to a new one. So you may need to Contact Player Support to get their assistance so you can use the new Facebook account.

    You may be able to get around it by following these instructions here used in cases where you are accidentally connected to a wrong FB account. However if you have never played the game thru your hacked FB account - then you should be fine following the instructions @Freddy_Falkner has provided.

  • stan1981
    stan1981 Posts: 3,418

    Ur old Facebook account being hacked? Then no way for u to recover it ...

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @MiniG and welcome to our Community!

    If you had your game saved and synced between Facebook and your King account, then closed the Facebook account you cannot sync the progress from the King account to any other Facebook accounts.

    You can only have one Facebook synced with one King account.

    You will need to keep playing by using your King account or, if you prefer to use Facebook then start the game all over again on that account and email Player Support to manually restore the levels on that account. Check more info here with how to restore a game on a new account,

  • MiniG
    MiniG Posts: 4

    Level 1

    Thank you! I've tried contacting player support, but not getting any help.

  • Freddy_
    Freddy_ Posts: 68,477

    Player support normally reply within 3-5 days but there is a post somewhere saying due to current circumstances they are a little behind.Only person i know that maybe able to help the most is @Crazy Cat Lad . above

  • harmony14
    harmony14 Posts: 5

    Level 2

    There's no way you can recover it due to you have no access anymore..sorry

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    edited May 2020

    Hi @MiniG !

    Have you got any reply from Player Support yet?

    If not, please let me know the Game ID on your new Facebook account and the level you are on on your King account and I will manually restore the Facebook account for your.

    How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this. 

  • mark8222
    mark8222 Posts: 1

    Level 1

    What uu

  • MiniG
    MiniG Posts: 4

    Level 1
    edited May 2020

    @Crazy Cat Lad hi,

    Thanks you for you message.

    My user ID is 11494174105 and I'm currently on level 5088.

Hey! Would you like to give us your opinion?

Categories