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Account merged
Vaishnavi11
Posts: 16
Level 2
Hi! I recently discovered that my account accidently got merged with my mom's account now I can't get my account back I was at lvl 1247. Is there anyway I can get my account back?
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Best Answers
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@Vaishnavi11 what device are you playing on.
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Hi @Vaishnavi11 and welcome to our Community!
When a King account and Facebook account get merged or synced, you cannot separate them. The Facebook account over writes the King account and the King account is lost. The game is now completely saved on the player with the Facebook account.
The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.
Please reinstall the app on your device and create a new King account when opening the game.
After this, let me know the Game ID on the new King account and the level you were on and I will manually restore it. How to find your Game User ID on mobile devices and the Windows app check here.
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Answers
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@Vaishnavi11 what device are you playing on.
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I'm playing on phone with email access
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Can anyone please help me with this??
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Hi @Vaishnavi11 and welcome to our Community!
When a King account and Facebook account get merged or synced, you cannot separate them. The Facebook account over writes the King account and the King account is lost. The game is now completely saved on the player with the Facebook account.
The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.
Please reinstall the app on your device and create a new King account when opening the game.
After this, let me know the Game ID on the new King account and the level you were on and I will manually restore it. How to find your Game User ID on mobile devices and the Windows app check here.
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Thank you so much for your reply❤️. My new ID is on email Game ID 11594982995 and username is Dolly sakariya. I was at lvl 1247.
(EDITED by CM - Unsupported language)
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Heyy!! Are you still there? Please help me out with this.
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Hi @Vaishnavi11 ! I am here, but not online 24h 😉
I have restore the game now on your new account.
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I'm sorry and thanks for the help this really means a lot❤️. Btw can I get my inventory back?
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I have my phone logged into my Facebook account and my tablet logged into my email. Is there a way to conjoin them? I believe they are both on the same levels
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