Account merged
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Crazy Cat Lad
Posts: 8,770 Community Manager
Hi @Vaishnavi11 and welcome to our Community!
When a King account and Facebook account get merged or synced, you cannot separate them. The Facebook account over writes the King account and the King account is lost. The game is now completely saved on the player with the Facebook account.
The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.
Please reinstall the app on your device and create a new King account when opening the game.
After this, let me know the Game ID on the new King account and the level you were on and I will manually restore it. How to find your Game User ID on mobile devices and the Windows app check here.
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Answers
@Vaishnavi11 what device are you playing on.
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International Corner FR / ES / DE
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5 · Helpful Woah! Sweet Love HahaI'm playing on phone with email access
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0 · Helpful Woah! Sweet Love HahaCan anyone please help me with this??
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1 · Helpful Woah! 1Sweet Love HahaHi @Vaishnavi11 and welcome to our Community!
When a King account and Facebook account get merged or synced, you cannot separate them. The Facebook account over writes the King account and the King account is lost. The game is now completely saved on the player with the Facebook account.
The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.
Please reinstall the app on your device and create a new King account when opening the game.
After this, let me know the Game ID on the new King account and the level you were on and I will manually restore it. How to find your Game User ID on mobile devices and the Windows app check here.
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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2 · 1Helpful Woah! Sweet 1Love HahaThank you so much for your reply❤️. My new ID is on email Game ID 11594982995 and username is Dolly sakariya. I was at lvl 1247.
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0 · Helpful Woah! Sweet Love HahaHeyy!! Are you still there? Please help me out with this.
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0 · Helpful Woah! Sweet Love HahaHi @Vaishnavi11 ! I am here, but not online 24h 😉
I have restore the game now on your new account.
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0 · Helpful Woah! Sweet Love HahaI'm sorry and thanks for the help this really means a lot❤️. Btw can I get my inventory back?
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0 · Helpful Woah! Sweet Love HahaI have my phone logged into my Facebook account and my tablet logged into my email. Is there a way to conjoin them? I believe they are both on the same levels
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0 · Helpful Woah! Sweet Love Haha@jelly84 just log out of king email account on tablet and log back in with your facebook account
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love HahaHi @jelly84 Please check here how to merge to two accounts:
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0 · Helpful Woah! Sweet Love Haha@Vaishnavi11 I have sent you some new Boosters, but please note that we can only compensate for purchased items.
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0 · Helpful Woah! Sweet Love Haha