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No boosters receive

Oshra_Karo
Oshra_Karo Posts: 6

Level 2

edited May 2020 in Support

Hi

it's a month that no boosters, no daily booster, can't ask for life.

look at the file attached. no icons of boosters.

I tried to remove the application and setup again, but the boosters I had before deleted and no changes.

it is frustrating.

thank you for your solution.

oshra


Best Answer

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Answer ✓

    Hi @Oshra_Karo and welcome to our Community!

    You have the Daily Booster Wheel under the Events, down to the right. The number 5 indicates that 5 events or bonuses are currently running.

    The inventory has been moved from the right side up to your profile. Please tap the avatar above to get an overview of your Boosters.

    When deleting the app, it will also delete the Boosters. If you had any purchased Boosters stored, then email Player Support from the Settings and Help Center to get them restored.

    Regarding the Lives, please check here.

Answers

  • stan1981
    stan1981 Posts: 3,418

    Once u uninstall and install.... ur boosters will be reset as it is not stored on account id

  • Oshra_Karo
    Oshra_Karo Posts: 6

    Level 2

    Stan, thank for your reference, but it's not that. I tried only once to uninstall, but the problem unresolves.

    I did not recevied any boosters at all. there is no gear and no prizes when i finish any level.

    The problem start before month.

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    I didn't find any problems according to your screenshot. There is no mention that you will get a booster after passing a level.

    Do you want to know about the Build a Bot?

    See here for solutions to any of your problems with lives exchanges.


  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Answer ✓

    Hi @Oshra_Karo and welcome to our Community!

    You have the Daily Booster Wheel under the Events, down to the right. The number 5 indicates that 5 events or bonuses are currently running.

    The inventory has been moved from the right side up to your profile. Please tap the avatar above to get an overview of your Boosters.

    When deleting the app, it will also delete the Boosters. If you had any purchased Boosters stored, then email Player Support from the Settings and Help Center to get them restored.

    Regarding the Lives, please check here.

  • Oshra_Karo
    Oshra_Karo Posts: 6

    Level 2

    thank you Crazy Cat Lad for your answer.

    I understand that I have new version.

    Pls, tell me where is the "treat calendar" ? I recevied it every day but it's stop.

Hey! Would you like to give us your opinion?