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Getting message about needing to be connected to internet again.

mrmike731
mrmike731 Posts: 15

Level 2
in Support

I am getting the message that internet is needed to collect rewards, spin wheel and open F5. I am playing on FB on my computer on the internet. I signed into community and that used to do it after a refresh Any suggestions?

Comments

  • Freddy_
    Freddy_ Posts: 68,477

    @ have you tried clearing the cache of the internet browser ( probably best to beginning of time) and restarting then sign in

  • mrmike731
    mrmike731 Posts: 15

    Level 2

    I have to clear caches on my computer regularly( due to some online games I play) When this happened before this was an issue on their side, usually after an update or something. When I made them aware of it they fixed it before.

  • Freddy_
    Freddy_ Posts: 68,477

    @mrmike731 post in support area you will get a quicker response. will tag a superstar so hopefully you get a response

    @Sukanta_Biswas @kiara_wael

  • mrmike731
    mrmike731 Posts: 15

    Level 2

    Gonna trry the cache clear, cant hurt. ty for reply and idea.

  • Finn101
    Finn101 Posts: 20

    Level 3

    Worked earlier today for me! I also did a hard rest on my phone.

Hey! Would you like to give us your opinion?

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