How to recover a lost account ?

KickstandDown · May 2020

Hey,

My mum lost her Facebook account that was connected to candy crush. I am pretty sure she is only connected via Facebook.

I was wondering if it is possible to retrieve her account. She's pretty upset about it as she was enjoying this game for years and she is on level 4000+

I really appreciate any help.

Take care and stay safe !

Cheers,

Sam

Freddy_ · May 2020

@KickstandDown If you create a new account you can get your levels restored,

https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

KickstandDown · May 2020

Hey Freddy_Falkner,

Thanks for your prompt replies. The issue is that her account is connected under Facebook and she has since lost the account. She doesnt not know her # and king account as well. Is there a way around this ?

Thank you and stay safe.

Cheers,

Sam

Crazy Cat Lad · May 2020

Hi @KickstandDown and welcome to our Community!

If the Facebook account she used is no longer in use or has been deleted, then the workaround is this:

Connect the game to a new Facebook account or a King account. You can create a King account with your email if you don't wanna use Facebook.

When the game is connected to an account, let me know your Game ID and the level she was on and I will manually restore the levels on the new account.

How to find your Game User ID on mobile devices and the Windows app check here.

KickstandDown · May 2020

Hey @Crazy Cat Lad ,

User ID: 11314300377

Level: 4992

Take care and stay safe.

Cheers,

Sam

Freddy_ · May 2020

@KickstandDown glad Crazy Cat Lad sorting this for you, but in reply i did say create a New account. the other advise was how to get levels restored.,but if Crazy Cat Lad does this for you this is the easiest way

Crazy Cat Lad · May 2020

Hi @KickstandDown !

That game is already on level 4992.

How to recover a lost account ?

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