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We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
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🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Amount 79rs deducted from account twice. But showing like purchase unsuccessful.
MANIKANTAN19
Posts: 1 Newbie
in Support
Best Answer
Answers
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I purchased game offer for 79rs. Amount deducted. But nothing added in my game. Refund also not done. I purchased whole showing 10hr offer. Now balance 2hr only there. Still I am not getting purchased things in my game. Kindly advice me the correct solution. I already posted comment behalf of this issue. But reply is not satisfyable. This continuous occirance not looking good for the wonderful app like this.
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Hello and welcome to this community
In the community, we can’t handle buying issues
To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
https://soporto.king.com/contact
Go to your game on the gear - question mark = help center. Under buy & gold bars please follow these steps. Otherwise then send the email from the device. Please include your ID number. You can find them under the king sign in the profile.
Good luck
