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Hi @lana_zoi
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.š
There has already been a post about this issue, you will find all the information there.
Hi @Nellie28
This could be a problem if your game app is not up to date or if your game is not fully connected to the server.
Even slow internet is one of the causes of this problem.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If you have the same problem after doing this then you will find complete informationĀ HEREĀ and of course tell yourĀ GameĀ IDĀ there.