I can't recover progress

Rachel_Symcox · May 2020

I had my account connected to Facebook, and deleted the app to try and fix the glitch. When I redownloaded it, my progress was set to 0 and it reconnected to Facebook so I was unable to recover my progress. I have had to create this new account to post, because I cannot remember my other password, and I no longer have access to the email address the account was set up with. Please help me recover my progress ASAP

kiara_wael · May 2020

https://community.king.com/en/candy-crush-saga/discussion/296019/i-cant-recover-progress

Hi @Rachel_Symcox . Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Freddy_ · May 2020

@Rachel_Symcox if Kiaras post doesn't help you im sure @Crazy Cat Lad maybe able to help you. he is a CM on here and he will be tagged from this post. You may have to be patient though as will only reply when hes working

Crazy Cat Lad · May 2020

Hi @Rachel_Symcox and welcome to our Community!

Did you manage to connect the game to the same Facebook where you had the game saved on, but it stills put you on level 1?

I can't recover progress

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