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karenssantos · May 2020

Hello .. Good night.

I'm not getting the prizes for the team's tasks. Completed levels, prizes are reached, but not received.

Awaiting return

Sukanta_Biswas · May 2020

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Can you tell me for sure which event you did not receive the award from?

That was Fantastic 5 ?

karenssantos · May 2020

Yes, exactly

Sukanta_Biswas · May 2020

This could be a problem if the game is not fully connected to the server or due to slow internet.

I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

You will not get back the lost Reward 😥

karenssantos · May 2020

😥😥

karenssantos · May 2020

can this operation be done by cell phone?
because it is by cell phone that I use the application.

Sukanta_Biswas · May 2020

Of course 😊

Answers