My game is not working

lhenson117 · May 2020

My team of 5 doesn't show up, my daily gift isn't working, I can't send lives.

stan1981 · May 2020

If u can’t send life... u having issue of internet connection... check ur wifi n data speed to see is it fast enough ...

restart ur device n update to latest version too

lhenson117 · May 2020

Thank you! I did that and I still have the same problem. I can play the game, it is just all of the other stuff isn't working at all. When I try to send lives, the little circle keeps going, the team of 5 isn't showing up anymore, the daily treat stays on the first day and keeps giving me that every time I play....lol....It is screwed up! I don't see any way to get in touch with the techs at King so I don't know if it will ever get solved.

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-saga/discussion/296204/my-game-is-not-working

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Let me know.

lhenson117 · May 2020

Sukanta_Biswas

How do you update app?

lhenson117 · May 2020

How do you update the app on Facebook? That is where I play. I don't play on my phone.

Nenikapaki · May 2020

Hi@lhenson117 . Your internet connection is the problem. It's slow perhaps. Try connecting to a faster one and see the results..

lhenson117 · May 2020

Tried it on another computer with faster connection. No changes, losing lives, daily treat is stuck on first day always, fantastic five not opening. Frustrating Please fix my problem King!

Freddy_ · May 2020

@lhenson117 IF playing via facebook clear your internet browser cache / history to beginning of time , restart your device and sign back in. see if you have any improvement

My game is not working

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