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Yes the sync is not real time... so how long u take to complete lvl 1685 to 1900... if only a day, likely u r playing offline without internet connection and hence progress not saved ...
go back to ur old phone and see the lvl u r at and see whether can u send life to friend ... to check ur connection is stable
Hi @tiwarid and welcome to our Community!
Please let me know your Game ID so I can look into this.
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.