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Is there anyone else bein ova charged when buying items?

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Yakenab
Yakenab Posts: 4 Newbie
in Support

After filling my piggy I sometimes buy the gold. I recently looked at my bank statement and I've been over charged. Is this happening to anyone else?

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Answers

  • Freddy_
    Freddy_ Posts: 68,477 Crushing Legend
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    @Yakenab The community does not deal with purchases, but see post below for any purchase problems you have had

    https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase


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  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
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    Hi @Yakenab !

    Sounds like you play on an iPhone or iPad?

    Please note that Apple merges several purchases you made in all your games and apps in the same period into one big transaction instead of charging them separately.

    Please log in to your Apple-ID and check the purchase history and the receipts. On the receipt you find all purchases from the same period that are charged at the same time from your account.

    If there are errors, then Apple Support should refund the incorrect amount, but please first compare the total amount on the receipt in your Apple-ID with that you have been charged for on your bank account.

    Since the purchases are handled by Apple and only they have access to your Apple-ID and the payment details, only Apple can make a refund.

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