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This has happened me a lot too.. I was up to level 3000s and all my progress seemed to disappear ... I’ve noticed if you do not have Your fb account active and open at the same time as your candy crush tab it will not link up, sometimes clicking on your profile and hitting refresh works as does closing then reopening both tabs I hope this helps
Yeah I would but be careful to save your progress as you don’t want to start from level 0 all over again there has to be a way around it maybe try reinstalling you’re Facebook app first then logging out of Cc and logging in again only this time through Facebook.it maybe something to do with your e mail address I’m thinking if they are different that may cos a problem in syncing the app with Facebook you could always try changing your email addresses to the same one for both.