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Made me play the same level three times
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I am frustrated because I beat level 3150 and then went I hit play for the next level it made me repeat that same level instead of starting level 3151. I also only had 2 lives left. I had to waste a life to be able to move one. Then I click on level 3151 and it puts me in level 3150 AGAIN. I attempted to beat it to not lose my life. But I didn't. So now I'm lifeless. On top of that we just reached our fast fuve middle prize. So now I'm lifeless and have lost the 1hr of free color bombs and stripped candies. I spend too much money on this game, and I am asking that I be compensated for this error.
Thanks
Answers
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@cmsjmb All you can do is contact customer support from you game or contact us at bottom of page as the community does not deal with purchases./ compensation. There is also a new episode end thats been released and i had this happen once earlier. think you need to make sure everything is left to finish showing score and feature progression before attempting to mover on.
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@ckla @cmsjmb have you tried closing the level after you pass it and then go to the map and see whether you have actually advance to the next level? If yes, please click and play on the new level. Otherwise, please refer to the following and pay attention to the words in Bold:-
I passed a level – why didn't it move me forward?
By King GamesLast Updated: Jun 25, 2020
Other Languages
English
Some levels can be tough to tackle and after all your hard work, the last thing you want is to have to do it all over again! But don't worry, this can easily be avoided.
Please note that the game only recognizes your completion of a level at the very end of the achievement. You should see a final 'confirmation message' to recognize you've completed the level and you must allow the confirmation message to show for the software to register it.
This also ensures that our server (which stores your player progression) can see it too. Then you can play on another device, a new handset or you can uninstall and reinstall the game, and you'll never have to play the same level twice. (Please note that if you uninstall and reinstall the game, you will lose booster on the device you play on- this is my own Message)
If, for any reason, you switch applications or close the game before the completion confirmation displays, this can prevent your progress from being saved. You must allow the 'completion message' to show, to avoid this.
When in doubt, go back to the map screen or open the next level to make sure your hard work has been recognized and logged.
