Help with a frozen episode race

MukisaMarvin · June 2020

I need help with ma episode race because ive played 45 levels with no Gold given to me buh. The first people at the finish line don't change its like they finished 500 episodes ago and I have to play those levels for my episode race to continue

kiara_wael · June 2020

https://community.king.com/en/candy-crush-saga/discussion/303666/help-with-a-frozen-episode-race

Hi @MukisaMarvin . Welcome to our Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please try Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

mukisafisher · June 2020

Think this is on another level from the recent picture I posted same players at the finish line.

I think they froze

I completed the past episode but the first four players got stuck at the finish line

mukisafisher · June 2020

its the same thing on all devices

Freddy_ · June 2020

@mukisafisher You already have thread for this that we are trying to help you on. Think you will need to contact support services from your game or the contact us at bottom of page, you will need your game ID for this. Explain to them your problem so they can look in to this