How did I get two User IDs tied to my email?

johncarp414 · June 2020

I used to be connected to Facebook on my mobile device, but awhile back, the Facebook icon disappeared. I read all the articles and followed all the instructions on syncing my mobile device to my King/Facebook account, but nothing has worked. I discovered that I have two User IDs tied to my email address. My Mobile phone User ID is completely different from the User ID associated with my King Profile/Facebook account. Is there a way to sync these numbers? I am currently on level 5903 rank 118 on my mobile device. My King Profile has me at level 2496 rank 466 and Facebook is 2496 and rank 102. I can provide screenshots, but I figured I would wait before posting with the two different User IDs. I look forward to hearing back from the community!

Sukanta_Biswas · June 2020

https://community.king.com/en/candy-crush-saga/discussion/303481/how-did-i-get-two-user-ids-tied-to-my-email

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

You will need a PC to sync Facebook with Kingdom because this method cannot be done with a mobile browser. Your game may not be fully connected to the server because the same Kingdom account cannot have two user IDs.

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Please let me know.

aijaziqbal · June 2020

Hi @johncarp414 .

Welcome to the community.

Plz. Check the link below to find user ID and send it to us we can request our CM to look into this matter.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Freddy_ · June 2020

@johncarp414 You cannot have two different king accounts to the same email so are you sure the facebook game is not a facebook account / log in. .You can only sync one account to facebook from the kingdom aswell.

johncarp414 · June 2020

Hi All,

I'm not sure how it happened, but I've checked both my mobile app and my Facebook app, which used to be synced, and I have two different User Id's.

Would you like me to provide screenshots?

Thanks,

John

johncarp414 · June 2020

@aijaziqbal How would you like me to send you the User ID?

Freddy_ · June 2020

@johncarp414 Sounds like one is a facebook account and one a king account but not synced between the two. You can only sync one facebook account to the kingdom as well. Im lost how you have 2 different levels on and 3 ranks on different devices. What do you use to log in on your mobile device

Sukanta_Biswas · June 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/866515#Comment_866515

You can contact me via personal message to know the actual game ID of your game.😊

johncarp414 · July 2020

@Sukanta_Biswas Can you send me a personal message so I can reply? When I try it says I do not have permission.

aijaziqbal · July 2020

@johncarp414 .

Plz. Click on @Sukanta_Biswas . Avatar or name and see on the top write corner message icon click and type ur id in the message window.

I hope sukanta will help u immediately.

How did I get two User IDs tied to my email?

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