Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello @painterfam4 , welcome to the King Community Forum! π
You can get answers to the most frequent device issuesΒ hereΒ
If you are on a mobile device have you tried logging out of the game and clearing the cache in the app? You'll also need to turn your phone off for at least 10 seconds before turning it back on. After you turn in back on, go look for an update to the app. Sometimes the game gets out of sync, especially if there is an update waiting.
Please let us know if this information helps