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Cannot find my Facebook friends
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Answers
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Hi @eileen1008 . Welcome to our Community
For some mobile players the avatar is no longer showing up or load properly and/ or many friends no longer appear in the game:
We are waiting to get this fixed as soon as possible, but at this moment we have no time frame for when all is back to normal.
Meanwhile:
On mobile you can continue playing as usual even though the avatar is not shown. The game is working correctly besides the missing avatar.
Facebook players, you can try with opening the game through the link below.
👉️ https://apps.facebook.com/candycrush
If you are playing on a Windows PC, you can also play via the Windows app instead of on Facebook. Download it from Microsoft Store HERE, when opening the game connect the game to Facebook to sync your levels and continue crushing where you left of.
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Hi there again, please also check here
Where did my progress and friends list go?
Some privacy settings on Facebook can affect the syncing of your game progress and if your friends list appears in the game. If you are having issues with either, try the tips below.
If your progress seems to be lost, try signing in again to Facebook
- Make sure that you are correctly signed in to your Facebook profile in your phone. Open your Facebook app and log in as normal.
- Open the game in your device.
- Click on the blue button with the Facebook symbol to access your saved game. Restart the game and your progress should be right back where you left it!
Check your app permissions
When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list.
You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications
If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.
Click ‘Renew Access’ to reactivate the app’s permissions.
You might also want to check your active app-permissions by clicking the ‘view and edit’ link. If 'Friends list' is not selected, our games will not be able to view your friends, and you will not be able to send messages or receive help from them.
Remember, you'll have to do this every 90 days.
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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
If your game is not fully connected to the server or if there is a connection problem with your game app, you may encounter this problem. Right now, I'm asking you to check the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
Show me a screenshot if you get an error message while logging in or log out of the game.
