Why are they out of sync?

ocean313 · June 2020

My ipad is stuck on level 3529 in Candy Crush but my PC and phone are on level 3538. The ipad now has no pictures or friends and won't let me connect to facebook to try to sync it. I keep getting a connection error message. Until last week everything was fine. My phone is the only device that has not been affected but I don't want to use all my data playing Candy Crush. Please help me get back to normal! Thank you!

Leslie_B · June 2020

I'm on android and don't save through Facebook anymore. I was always having problems connecting.

I switched to a King Account instead. Haven't had any issues when switching between my tablet and phone.

RegalRenz · June 2020

Hello @ocean313 and welcome to the community! Our dear @Leslie_B made an excellent suggestion. Could you try connecting your game to your King account to see if that resolves the issue? Please let us know.

Freddy_ · June 2020

@ocean313 can you screenshot the error your receiving so can advise you correctly.

The picture missing is explained in post below and other ways to connect your game

https://community.king.com/en/candy-crush-saga/discussion/301050/shortcut-profile-pic-missing-friends-not-appearing-in-the-game

Why are they out of sync?

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