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martinkessels26
Posts: 3
Level 1
in Support
Dear all,
My profile picture no longer appears and i am stuck at the fantastic 5. Can somebody help me with this?
Thanks
1
Comments
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Hello @martinkessels26 Hearty Welcome to our wonderful King Community 🤗
I am sorry to hear about the issue in your game!
Are you on a mobile device or on a PC? If you are on mobile, "missing profile picture" is a common issue that has been occurring for many players from past few weeks. Please read more about it here ---> My Profile Picture is Missing
With regards to Fantastic 5 ---> What do you mean by you are stuck? Can you please explain a bit more about the issue? Also, a screenshot would help too!
Please post back by typing in the comment box given below. And to post the screenshot, tap on the 2nd icon that is located in the bottom left corner of the comment box.
Hope to talk to you soon! Have a wonderful rest of the day! 🍫 🍫
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Hi and Welcome to our Community
For some mobile players the avatar is no longer showing up or load properly and/ or many friends no longer appear in the game:
We are waiting to get this fixed as soon as possible, but at this moment we have no time frame for when all is back to normal.
Meanwhile:
On mobile you can continue playing as usual even though the avatar is not shown. The game is working correctly besides the missing avatar.
and make sure Updated your App to the last Update
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Hi @martinkessels26 a warm welcome and a sorry for such malfunction. Hopefully it will get a resolve soon. Best of luck and enjoy crushing 🍭🥂
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Hi@martinkessels26 .
We warmly welcome to the community.
Its a facebook issue and well known. And i hope will be resolved soon.
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Im on my tablet Huawei playing on level 2303 and profile not on board help me,Thanks
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@Denise_Howard Check you game for an update and log out and restart your device, log back in see if your problem still exists.
If it does you probably have the Facebook profile problem. Due to this being a Facebook issue we have no time frame on a fix.
Please see post below
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