Game doesn't give me all of my lives

Hi, aijazqbal sorry but I still have problems the windows you send me I don't have it when i open the game it goes straight to the game board. I don't see the profile page and the setting. I am playing in king.com on a lop top my game is not connected with Facebook .I encountered problems right after the game up grade last year. all this information you send me I don't see it. please help me.