Not connecting to FB.

Lolomw · April 2020

@Sukanta_Biswas & @Freddie

I tried it all. I still get all the error messages...

geo2frey · June 2020

Hello ,

first of all sorry for my bad English (I’m from belgium)

i was wondering if your issue was solved or not because I’m having exactly the same problem as you!

game won’t open in browser
on application telling me I have no WiFi

i think this has something to do with the permissions of candy crush to acces our Facebook profile/informations.

when I check my applications permissions on Facebook (see pictures)

candy crush isn’t active as permission
king.com permission is removed

and I tried everything already but can’t find the good way to put candy crush permission back on active !!!!

can someone help me to solve this?

thanks

Lolomw · June 2020

Hey @geo2frey,

It’s still not solved. I really tried everything too!

Maybe it’s a Belgian problem? (Also from belgium here lol)

STSENG · June 2020

Hi Everyone,

I am having issue to get my record back. I was using my FB account and was at around level 3600, but since yesterday, I can't log in with my iPhone (screen shot attached). I am on level 1 now, even after I logged in, and all the booster are gone (But I can still see the piggy bank and my level 59). Please let me know about that I can do about it. Thank you very much..

Candy Crush.jpg

Sukanta_Biswas · June 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/876509#Comment_876509

If you have the game Facebook connected, don't forget to make sure that the game has access to your Facebook since this permission will automatically expire from time to time.

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

If this is not the solution to your problem, check it out here.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Also check here for Avatar missing.

https://community.king.com/en/candy-crush-saga/discussion/301050/shortcut-profile-pic-missing/p1

STSENG · June 2020

Sukanta_Biswas, Thank you very much for your help. However, after I followed the steps, I am still on level 1. Is there anything that I can do?

aijaziqbal · June 2020

Hi @STSENG .

welcome to the community. Sorry for ur loss. If all the above mentioned steps are not helping u. Plz. Provide us ur Id and we can request our CM to manually restore ur progress. But in this case u will not be having ur boosters and other records. Only levels will be restored.

plz. Follow the link below for obtaining user ID.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it